IT Help for Non-Tech Users: How I Help

Technology can be frustrating – especially when you’re not familiar with it. I help people who aren’t “computer experts” patiently and clearly.

Why IT Help for Beginners & Seniors?

After years as an IT system administrator, I’ve realized: The biggest challenge is not the technology – but the communication.

The problem:

  • IT technicians speak in jargon
  • Many don’t dare to ask (“there are no stupid questions!”)
  • Fear of breaking something
  • Time pressure – “quick, quick”

My approach:

✅ Patience instead of rush – we take our time
✅ Understandable language – no “reboot,” just “restart”
✅ Show instead of do – you do it yourself (with my guidance)
✅ Home visits possible – at your home in familiar surroundings

What I Help With

💻 Computer & Laptop

Typical requests:

  • “My computer has become so slow”
  • “I want a new laptop – which should I buy?”
  • “How do I install a program?”
  • “Windows updates scare me”

What I do:

  • Setup from scratch (Windows, programs, printer)
  • Clean up & speed up (remove unnecessary software)
  • Purchase advice (which device suits you?)
  • Install programs (Office, PDF reader, etc.)
  • Backup data (photos, documents to external drive)

Example: A customer had 47 (!) programs installed that she never used. After cleaning up, her 8-year-old laptop was fast again.

📱 Smartphone & Tablet

Typical requests:

  • “How does WhatsApp work?”
  • “How do I take photos and send them?”
  • “What is this cloud thing?”
  • “My storage is full”

What I show:

  • Set up WhatsApp (add contacts, write messages)
  • Take & send photos (also in groups)
  • Install apps (from App Store/Play Store)
  • Clear storage (transfer old photos to PC)
  • Security (passwords, safe apps)

Example: A senior wanted to make video calls with his grandchildren via WhatsApp. We set it up together – now he calls weekly.

🌐 Internet & Email

Typical requests:

  • “How do I write an email?”
  • “What is safe on the internet?”
  • “How do I recognize fraud?” (phishing)
  • “Set up WiFi”

What I explain:

  • Set up email program (Outlook, Thunderbird, Gmail)
  • Safe browsing (which sites are trustworthy?)
  • Recognize phishing (suspicious emails, fake shops)
  • Online banking (safe & understandable)
  • Connect WiFi (router password, select network)

Example: A customer almost fell for a fake shop. I now show how to recognize reputable online shops (imprint, HTTPS, reviews).

How Does an Appointment Work?

1. Initial consultation (free)

  • By phone or email
  • You describe your problem
  • I explain how I can help
  • We schedule an appointment

2. On-site or remote

  • Home visit: I come to you (Mannheim, Ludwigshafen, Frankenthal, Heidelberg + surroundings)
  • Remote help: Via remote access (I see your screen, you keep control)

3. Solve problems together

  • I show – you do
  • We note important steps
  • No rush, no time pressure

4. Follow-up support

  • You can call me anytime with questions
  • Short follow-up questions free

Prices

Home visit (Mannheim & surroundings)

  • Hourly rate: €65
  • Travel: +€20 (one-time)
  • Minimum time: 1 hour

Remote help (via remote access)

  • Hourly rate: €55
  • No travel costs
  • Also available at short notice

Package offers:

  • Complete PC setup: €199 (approx. 3 hours)

    • Install Windows
    • Set up programs (Office, browser, antivirus)
    • Connect printer
    • Set up email

  • Smartphone training: €89 (1.5 hours)

    • Set up WhatsApp
    • Photos & contacts
    • Install apps
    • Security tips

Free initial check: I’ll look at your problem and honestly tell you if an appointment is worth it.

Service Areas

I come to you in:

  • Mannheim
  • Ludwigshafen am Rhein
  • Frankenthal
  • Heidelberg
  • Weinheim
  • Schwetzingen
  • Hockenheim
  • Speyer

Other locations on request (possibly higher travel fee)

Schedule Appointment Now

Have questions or want to schedule an appointment?

📞 Phone: +49 173 907 44 79 (also WhatsApp)
✉️ Email: [email protected]
🌐 Website: asadim.de

Available: Mon-Fri 9am-6pm, Sat by appointment

My Promise

✅ Patience – even at the tenth follow-up question
✅ Understandable language – no tech jargon
✅ Fair prices – transparent, no hidden costs
✅ Follow-up support – you can always call me

You deserve IT help that you understand.

Call me – I look forward to hearing from you!